Terms & Conditions

Terms of Website Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.foreverhope.org (“our site”). Use of our site includes accessing or browsing our site. Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1 INFORMATION ABOUT USOur site is operated by the Forever Hope Foundation (“We” or “us”).  We are registered with the Charity Commission in England and Wales as a charity under number 1165265 and our office is at The Tower, 1 St George Wharf, London SW8 2DA.

2.1 These terms of use refer to the following additional terms, which also apply to your use of our site:
2.1.1 Our privacy policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
2.1.2 Our cookies policy which sets out information about the cookies on our site.

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our site.

4.1 We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
4.2 We do not guarantee that our site, or any content on it, will be free from errors or omissions.

5.1 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend or withdraw, discontinue or change the content of, all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
5.2 You are responsible for making all arrangements necessary for you to have access to our site and we reserve the right to restrict access to our site subject to the provision to us of such verification material as we may request from you from time to time.
5.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
5.4 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

6.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
6.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
6.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly change it and notify us at info@foreverhope.org.

7.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.
7.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
7.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
7.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
7.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately, you will indemnify us for the consequences of such breach and you must, at our option, return or destroy any copies of the materials you have made.

8.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely and any content expressing a view on our site constitutes information and opinions but not advice.
8.2 You must obtain relevant professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. You should not base any decisions on the material that you find on our site without verifying the accuracy thereof independently.
8.3 We have no liability to any person in relation to any material provided on our site. It is a condition of your use of our site that you agree that you will not make any claim against us or any of our employees, officers or agents in respect of any content on our site or any communication from us.
8.4 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.   

9.1 You acknowledge that any charitable donation made to us may be used at our discretion but within our stated charitable objectives.
9.2 You may only make charitable donations to us via our site using the methods of payments set out on our site from time to time.
9.3 By confirming that you wish to make a charitable donation to us via our site, you authorise us (or our payment services providers) to request the funds in a sum that you have specified from your credit or debit card provider or your bank account.
9.4 When you donate to us through our site and confirm that you are a UK taxpayer in accordance with the requirements of the ‘Gift Aid’ scheme as they apply from time to time, we can reclaim Gift Aid. It is your responsibility to ascertain whether you qualify for Gift Aid entitlement. If you have any doubts about your entitlement for Gift Aid you should consult your own advisers or HMRC about any accounting, taxation or financial consequences of making a donation that may affect you. Further information on Gift Aid can be found at http://www.hmrc.gov.uk/individuals/giving/gift-aid.htm.
9.5 Should you set up a regular charitable donation to us via our site, you authorise us (or our payment services providers) to request funds in sums that that you have specified from your credit or debit card provider or your bank account via a series of donations to be made on the day of the month that you choose for a period of time that you have selected or until further notice from you. To cancel any such regular charitable donation, please contact us at info@foreverhope.org.
9.6 If you make a charitable donation to us via our site in error, please contact us via email at info@foreverhope.org within [14] days of authorising the payment via our site so that we may process a refund.

10.1 Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
10.2 To the extent permitted by law, we exclude all conditions, warranties, representations and other terms which may apply to our site or any content on it, whether express or implied.
10.3 We will not be liable to any user for any loss or damge,  whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
10.3.1use of, or inability to use, our site; or
10.3.2 use of or reliance on any content displayed on our site.
10.4 If you are a business user, please note that in particular, we will not be liable for:
10.4.1 loss of profits, sales, business, or revenue;
10.4.2 business interruption;
10.4.3 loss of anticipated savings;
10.4.4 loss of business opportunity, goodwill or reputation; or
10.4.5 any indirect or consequential loss or damage.
10.5 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material or event that may infect or otherwise damage your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
10.7 We assume no responsibility for, and have no control over, the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites or their content. We will not be liable for any loss or damage that may arise from your use of them.

11.1 We do not guarantee that our site will be secure or free from bugs or viruses.
11.2 You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
11.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

12.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
12.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
12.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
12.4 We reserve the right to withdraw linking permission without notice.
12.5 If you wish to make any use of content on our site other than that set out above, please contact info@foreverhope.org.

13.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
13.2 We have no control over the contents of those sites or resources.


You and we both agree that these terms of use, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

To contact us, please email info@foreverhope.org.


Terms & Conditions of Shop

These Shop Terms and Conditions apply to all orders for the purchase of goods from the online shop in addition to the General Terms and Conditions If you have any queries about your order please e-mail us info@foreverhope.org

Should you purchase any items from the Shop, you will be contracting via email info@foreverhope.org.  You will receive an email to confirm your purchase.

The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase.

The costs for delivery will be emailed to you separately.
Forever Hope Foundation aims to get your goods to you within 14 days of receiving your order
If goods have not been delivered within 30 days of the contract you may contact us to set a new delivery time or to end the contract and receive a refund for any products you have paid for but not received. 

















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