Privacy Policy

The Forever Hope Foundation, registered with the Charity Commission in England and Wales as a charity under number 1165265 and whose office is at The Tower, 1 St George Wharf, London SW8 2DA (“We” or “us”) are committed to protecting and respecting your privacy.

 This policy (together with our terms of website use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.foreverhope.org (“our site”) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Act”), we are the data controller.

1 INFORMATION WE MAY COLLECT FROM YOU
1.1 We may collect and process the following data about you:
1.1.1 Information you give us:
1.1.1.1 You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you making charitable donations via our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, as well as payment processing information;
1.1.2 Information we collect about you automatically on each of your visits to our site:
1.1.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
1.1.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; and
1.1.3 Information we receive from other sources:
1.1.3.1 We may work closely with certain third parties (including, for example, business partners and sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.

2 COOKIES
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookies policy.

3 USES MADE OF THE INFORMATION
3.1 We may use the information held about you in the following ways:
3.1.1 Information you give to us. We may use this information:
3.1.1.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
3.1.1.2 to provide you with information about our charitable aims and fundraising activities;
3.1.1.3 to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you;
3.1.1.4 to notify you about changes to our site and charitable aims; and
3.1.1.5 to ensure that content from our site is presented in the most effective manner for you and for your device;
3.1.2 Information we collect about you. We may use this information:
3.1.2.1 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
3.1.2.2 to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
3.1.2.3 to measure or understand the effectiveness of any advertising we serve to you and others, and to deliver relevant advertising to you;
3.1.2.4 as part of our efforts to keep our site safe and secure; and
3.1.2.5 to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
3.1.3 Information we receive from other sources. We may:
3.1.3.1 combine this information with information you give to us and information we collect about you; and
3.1.3.2 use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4 DISCLOSURE OF YOUR INFORMATION
4.1 We may share your personal information with selected third parties including:
4.1.1 business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
4.1.2 advertisers or advertising networks that require data to select and serve relevant adverts to you and others; or
4.1.3 analytics and search engine providers that assist us in the improvement and optimisation of our site.
4.2 We may disclose your personal information to third parties:
4.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
4.2.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of website use, and other agreements; or to protect the rights, property, or safety of the Forever Hope Foundation, users of our site or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5 WHERE WE STORE YOUR PERSONAL DATA
5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details in relation to a charitable donation made by you via our site. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6 YOUR RIGHTS
6.1 You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by following the instructions to unsubscribe from the receipt of further materials in the marketing e-mails you receive or by contacting us at info@foreverhope.org.
6.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

7 ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. 

8 CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and you will be legally bound by the revised policy should you continue to use or site following such changes. 

9 CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@foreverhope.org

 

 

 

 

 

 

                                                              

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